Customer Back office


 Job Summary:

As a Back Office, you will be responsible for providing administrative support to the various departments, you will assist in the day-to-day operations of the company by performing tasks such as data entry, record-keeping, and documentation, and ensuring that all tasks are completed accurately and efficiently to meet company standards. 

Work Location:
Baghdad - Al Mansour
Type of Work:
Full Time


  • 1- Address customer concerns and issues by actively monitoring and managing the ticketing system. 
  • 2- Investigate and analyze the root causes of customer problems to provide effective solutions. 
  • 3- Collaborate with relevant departments to ensure timely resolution and customer satisfaction. 
  • 4- Maintain accurate and detailed records of customer interactions and resolutions. 
  • 5- Service Verification via Customer Calls: Initiate outgoing calls to customers for service verification and feedback.
  • 6- Conduct follow-up calls to ensure customer satisfaction post-resolution. 
  • 7- Gather additional information from customers to enhance the understanding of their needs. 
  • 8- Provide information and clarification regarding products, services, and procedures. 
  • 9- Document call details and outcomes accurately in the system.
  • 10- Communication and Collaboration: Communicate effectively with other departments to coordinate issue resolution.
  • 11- Collaborate with the front office team to ensure a seamless customer experience. 
  • 12- Share insights and feedback from customer interactions to improve overall service quality.

Must Have

  • - Bachelor's degree in network engineering or a related field.
  • - 2-1 Years of Experience in similar role.
  • - Excellent communication skills, both written and verbal.
  • - Strong problem-solving abilities and attention to detail.
  • - Ability to work independently and as part of a team.
  • - Customer-centric mindset with a focus on delivering exceptional service.
  • - Proficient in using ticketing systems and customer relationship management (CRM) software.
  • - Previous experience in customer service or a related field is preferred.
  • - English & Arabic Language - Written and Spoken.
  • - Advanced Knowledge in MS office programs.